Bejo13 FAQ — All Answers Everything You Need Is Right Here

No. bejo13 only allows one account per individual. Creating multiple accounts — even using different details — is a serious violation that can result in the closure of all associated accounts and forfeiture of all existing balances. If you're experiencing issues with your account, contact our CS for the right solution.

KYC (Know Your Customer) is an identity verification process that requires you to upload an official document such as a national ID or driver's license. KYC verification must be completed before your first withdrawal. This process protects you from account misuse and ensures the security of your transactions. Upload your document via Account Settings → Identity Verification, and our team will process it promptly.

Log in to your account, open Account Settings, then select "Security". There you'll find the "Change Password" option — enter your old password, then create a strong new one. If you've forgotten your password, click the "Forgot password?" link on the login page to receive reset instructions via email.

Yes. bejo13 services are only available to users aged 18 and above. bejo13 enforces strict age verification through a KYC process to ensure no underage users can access the platform. If a user is found to have registered under the age of 18, the account will be permanently closed immediately.

For deposits via digital wallets (GoPay, OVO, DANA) and QRIS, the balance is usually credited within seconds to a few minutes. For bank transfers, the process generally takes 1–10 minutes depending on current banking network conditions. If your balance has not arrived after 30 minutes, contact CS immediately with your transfer confirmation as proof.

The minimum deposit at bejo13 is Rp 10,000, making it one of the platforms with the lowest deposit threshold. For the daily maximum deposit, a default limit applies but can be adjusted via Account Settings → Responsible Gaming if you wish to set a lower limit for better spending control.

bejo13 does not charge any additional fees for deposits made through our platform. However, any transfer fees imposed by your bank or digital wallet provider (if applicable) remain the user's responsibility in accordance with each bank's or app's policies. To avoid such fees, use QRIS or same-bank transfers, which are typically free of charge.

Withdrawals to digital wallets are typically processed within 5–15 minutes. For bank transfers, the process takes 15–60 minutes on business days. Withdrawals submitted outside banking hours may be processed on the next business day. bejo13 strives to process all withdrawal requests as quickly as possible without unnecessary delays.

There are several common reasons: KYC has not been completed, bonus rollover requirements have not been met, the destination account name does not match the name on your bejo13 account, or there is a pending security confirmation. Make sure all requirements are fulfilled before submitting a withdrawal. If the issue persists, contact CS with your withdrawal request details.

The minimum withdrawal at bejo13 is Rp 50,000 per transaction. For the maximum, daily withdrawal limits vary based on membership level. VIP members receive higher daily withdrawal limits. If you need a large withdrawal that exceeds the standard limit, contact CS for a custom arrangement.

Rollover (or minimum wagering requirement) is the total bet amount you must complete before a bonus can be withdrawn as real cash. For example, if you receive a Rp 100,000 bonus with a 10x rollover, you need to place a total of Rp 1,000,000 in bets before the bonus can be cashed out. Your rollover progress can be tracked on the Promo page or your account Dashboard.

Yes. If you'd rather not be tied to bonus rollover requirements, you can choose not to claim a bonus when making a deposit. Simply select the "No Bonus" option during the deposit process, and all wins can be withdrawn immediately without any additional rollover conditions. The choice is yours.

The referral code is entered at registration, in the "Referral Code" field available on the form Register. Once your friend registers and starts playing using your referral code, you will receive a commission credited directly to your account balance. Track your referral commissions and the list of friends who have joined via the Referral menu in your dashboard.

Yes. All games at bejo13 use certified Random Number Generator (RNG) technology to ensure every game outcome is truly random and cannot be manipulated. The Return to Player (RTP) value for each game is displayed transparently on the game page. bejo13 only partners with game providers that hold internationally recognized fairplay certification.

Yes, many games at bejo13 are available in demo mode, playable for free without real money. Demo mode is a great way to learn game mechanics, try out strategies, or simply have fun with no financial risk. Look for the "Demo" or "Try for Free" button on the game page you want to play.

Never share your password, OTP code, or any personal information with anyone claiming to be bejo13 staff. The official bejo13 team will never ask for your password through any channel — email, WhatsApp, Telegram, or otherwise. If you receive such a message, ignore it and report it immediately to our official CS via live chat on the bejo13 platform.

bejo13 uses 256-bit SSL encryption for all communication between your device and our servers — the same standard used by international banks. Sensitive data such as card and identity information is stored in separate, encrypted systems. A multi-layered anti-fraud system also monitors every transaction in real-time to detect suspicious activity.

No need. The bejo13 app uses the same account as the browser version. Log in with your existing credentials, and all data — balance, transaction history, game progress — syncs automatically between web and app. No separate account, no separate balance.

For Android, a minimum OS version of 6.0 (Marshmallow) or higher with at least 2GB RAM is required. For iOS, an iPhone or iPad running iOS 12.0 or higher is needed. A stable internet connection (WiFi or mobile data of at least 4G) is recommended for an optimal Live Casino experience without lag.

Yes. bejo13 has a tiered loyalty program that delivers greater rewards as your membership level increases. Every bet you place accumulates points redeemable for bonuses, exclusive cashback, higher withdrawal limits, and priority CS service for VIP members. Full details of the loyalty program are available on the Promo page after you log in.

bejo13 is deeply committed to responsible gaming. The platform provides a range of play controls such as daily/weekly deposit limits, play-time reminders, cool-off mode, and account self-exclusion. All features are available free of charge from the Account Settings menu. Full details can be found on the Responsible Gaming.

If you decide to permanently close your account, contact the bejo13 CS team via live chat and submit your request. Our team will guide you through the process, including ensuring any remaining balance is processed through a withdrawal before the account is closed. You may also consider the temporary account suspension option first if you simply need a break from playing.